A QUESTION?
To learn more about our expertise, our services, your orders, and data privacy.
FREQUENTLY ASKED QUESTIONS CATEGORIES
PRE-ORDER & ONLINE PURCHASE
What are the delivery times?
Each Hervain is handcrafted in our workshop in Normandy. Pieces from the first edition are currently in production and will be shipped before the end-of-year holidays. You will receive an email as soon as your item leaves the workshop.
How can I track my order's shipment?
You will receive a confirmation email with a tracking link as soon as your order is shipped.
Payment
Secure payment. Available payment methods are displayed at the payment stage.
CUSTOMER ACCOUNT
Do I need to create an account?
An account is not mandatory, but it facilitates tracking and the history of your orders.
I can't log in
Verify your email and use the "Forgot password" option. If needed, contact our customer service.
THE PRODUCT
How do I return or exchange an item?
You have a right of withdrawal under current conditions. To initiate a return, contact us by email with your order number.
How long will it take to get a refund?
After reception and inspection, the refund will be processed via the original payment method as soon as possible.
I can't find the item I'm looking for. What should I do?
Some pieces are offered in very limited quantities. Subscribe to the newsletter to be informed of upcoming availabilities.
THE KELIA HOUSE
Where are Kelia products manufactured?
Our pieces are designed with high standards and made in partner workshops. Workshop and material information is specified on each product page.
Confidentiality
Data is processed in accordance with our privacy policy.
