Delivery

What are the delivery times?

Delivery times vary depending on the order method.
For in-stock items, shipping usually occurs within a few business days.
For pre-orders, the estimated delivery time is communicated upon order confirmation and updated via email.

How can I track my order?

As soon as your order is shipped, you will receive an email containing a tracking link that allows you to follow the progress of your package.

Which countries do you deliver to?

Kelia delivers in France and several international countries. Available delivery zones are indicated during checkout.

What are the delivery fees?

Delivery fees are specified at the time of order, before payment validation. They may vary depending on the destination and chosen delivery method.

What if my package is delayed or damaged?

If you notice an unusual delay or a damaged package, we invite you to contact our customer service so that we can assist you as quickly as possible.

Can I change my delivery address after confirming the order?

A modification can be considered as long as the order has not been shipped. We invite you to quickly contact our customer service.

Carefully considered delivery

Each Kelia order is prepared with care, respecting the item and its specific requirements.