Returns & exchanges

Can I return or exchange an item?

You have a right of withdrawal in accordance with the current conditions.
Return or exchange requests are carefully reviewed by our customer service.

How do I make a return or exchange request?

To initiate a request, please contact our customer service by email, specifying your order number and the reason for your request.

What are the conditions for a return or exchange?

Items must be returned in their original, unused condition, accompanied by all items provided at the time of delivery, as well as the purchase invoice.

Are pre-ordered items eligible for return or exchange?

Pre-ordered items are specially made.
Return and exchange conditions are specified at the time of order and may vary depending on the nature of the item.

How long will it take to get a refund?

After receiving and checking the returned product, the refund is processed via the original payment method within a maximum of 30 days.

Who covers the return shipping costs?

Return shipping costs are the responsibility of the customer.
However, depending on the situation (proven defect, preparation error, or exceptional circumstance), Maison Kelia may, as a commercial gesture, decide to cover all or part of the return costs.

The return and refund procedures are specified during the exchange with our customer service.